When Not to Use Email

According to an article by Kathleen D. Pagana in the July, 2007, issue of American Nurse Today, we should use the telephone or snail mail, not email, for the following subjects:

*Sending a thank you note
*Resigning from a job
*Discussing confidential or sensitive information
*Sending urgent information without follow-up (Computer glitches do happen.)
*When you need an immediate response (Use the phone.)

Pagana also offers 17 tips for email etiquette that may be of help to RTs. I'll plan to pass these along at a later date on the RT Blog. In the meanwhile, happy Friday the 13th!