Email Etiquette Tips

Here are a few of the email etiquette tips from Kathleen Pagana that appeared in the July, 2007, issue of American Nurse Today:

* Don't send confidential information. Remember your message can be forwarded to anyone. So make sure you would be confortable seeing your message on the RT Blog!!
* Don't use all uppercase or all lowercase letters. Using all uppercase letters looks like you are shouting and using all lowercase letters looks like you are lazy.
* Made your subject line specific. A message with the generic "Hi" doesn't help the message's reader priortize the message. So let the reader know what it is about.
* Include a greeting and close. You are communicating with a person, not a computer.
* Keep a business tone. Don't ever respond with anger or with inappropriate language.

I'll plan to send along additional tips on later posts.